STORE POLICY
CUSTOMER CARE
If you need any help with your order or require any further information, please contact us via email:
Alternatively, you can phone us
+30 26710 31419
PRIVACY
F Zeen Boutique is committed to protecting and respecting your privacy. For additional information on what personal data we collect, how we will use that data and how we keep your data safe as well as how we use cookies, please refer to our Privacy & Cookies Policy. For all other information regarding our services, please refer to our Terms & Conditions.
WHOLESALE INQUIRIES
If you are interested in finding out more about our wholesale services please email us at boutique@fzeenretreats.com.
PAYMENT METHODS
The available payment methods for online purchases are the following:
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PayPal: When selecting this option at checkout, you will be directed to the PayPal site to proceed with payment. You will have the option to 'Log In' or to pay directly by using your debit or credit card without signing up for a PayPal account. You should review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to our site.
- Credit or debit card. Accepted cards: Visa, Mastercard, Maestro, American Express
E-SHOP TERMS & CONDITIONS
These Terms will apply to any Contract (as defined below) between us for the sale of Products to you. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site. We advise you to print a copy of these Terms for future reference.
We may amend these Terms from time to time, so every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time and the time of your order. We retain the right to vary these Terms without notice to you, however, the new terms will be uploaded to our site.
These Terms and any other contract between us are agreed to be only in the English language.
If you are a consumer: you may only purchase Products from our site if you are at least 18 years old.
If you are not a consumer or are a business: you confirm that you have authority to bind any person or business on whose behalf of you use our site to purchase Products.
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The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images. Whilst we have tried our best to be as precise as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site are approximate but the Products we sell to you will match the model that you order, except to the extent that any differences are brought to your attention before you place your order.
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Our E-Shop pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
After you place an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does NOT mean that your order has been accepted. Our acceptance of your order will not take place before we send you an e-mail confirming that the Products have been dispatched (Dispatch Confirmation). The contract between us will only be formed when we send you the Dispatch Confirmation (Contract). Timescales for delivery and delivery charges will vary depending on the availability of our products and your address. If we are not able to deliver the whole of your order at one time due to operational reasons or shortage of stock, we may deliver it in instalments, but we will not charge you extra delivery costs for this. If we are unable to supply you with a Product (for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price or delivery information on our site), we will inform you of this by e-mail and we will not process your order and, if you have already paid for the Products and delivery, we will refund you your payment as soon as possible.
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Prices for our Products may change from time to time, but changes will not affect any order you have already placed unless there is an error in the price, in which case we will contact you.
The price of a Product includes value added taxes (VAT) as applicable at the applicable current rate chargeable in Greece for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
For replacement Products, we will deliver them for free to consumers in the European Union. For replacement Products delivered to consumers outside the European Union, you will be responsible for all the delivery charges. You will also be responsible for any costs in connection with import duty and tax charges that may apply to replacement Products that are delivered outside Greece.
RETURNS & EXCHANGES
Returns and exchanges can be made within 14 days after the receipt of the order. A refund of the value of the Product will be made or an exchange for the same Product in a different size or colour based on availability.
To return your item pleaser refer to Shipping & Returns.
Any jewellery items must be returned in their original packaging otherwise we may not accept them and due to hygiene reasons, we may not accept the return of earrings.
Underwear, swimming costumes and bikini bottoms should be tried on over underwear. Returns may not be accepted if the strip has been removed or soiled.
All Products must be returned to F Zeen Retreat unused and with all the other original tags still attached. Returns that are damaged or soiled will not be accepted and may be sent back to you and/or a refund refused.
CANCELLATION UNDER THE CONSUMER CONTRACTS
As a consumer (not a business) based in the EU, in addition to any rights to return or exchange Products as set out in the 'Returns & Exchanges' section, you have a legal right to cancel a Contract under the current Greek and EU consumers’ legislation. This means that until 14 days after the day on which you receive a Product, if for any reason you change your mind and decide that you do not want to receive or keep a Product, you can cancel your order or this Contract by notifying us of your decision to cancel the order or this Contract and you have in these circumstances a right to receive a refund. Your legal right to cancel an order or this Contract starts from the date of our Dispatch Confirmation and terminates on the date that is 14 days after the day on which you receive the Product.
To cancel an order of this Contract, please e-mail us at boutique@fzeenretreats.com setting out all details of your order. Having sent us your notice of cancellation by e-mail in compliance with these Terms, your cancellation is effective from the date that you send us the e-mail.
If a Product has been delivered to you before you decide to cancel your Contract, then you must return it by sending it back to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel your order or this Contract. Please see our Shipping & Returns page for our returns address.
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If you cancel your order or this Contract by exercising your rights to do so under the current Greek and EU consumers’ legislation, we will refund you the price that you paid for the Products. However, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted usually in a physical shop.
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We will make any refunds for cancelled orders due to you as soon as possible and no later than 14 business days after the day on which we receive the Product back from you.
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We will refund you for cancelled orders by the method originally used by you to pay for the order or this Contract (such as PayPal, debit or credit card). If you used vouchers to pay for the Product we may refund you in vouchers.
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Underwear, swimming costumes and bikini bottoms must be tried on over underwear and the strip must not be removed or soiled, otherwise orders or Contracts for these items may not be allowed to be cancelled under the current Greek and EU consumers’ legislation.
Unless the Product is faulty or not as described, you will be responsible for the cost of returning any Products to us which are part of any order or Contract which you cancel.
- If you are cancelling your order under the current Greek and EU consumers’ legislation, and you have already received the Product, you must return the Product to F Zeen Boutique unused and with all F Zeen Boutique original tags still attached and in perfect condition.
DELIVERY
We will contact you with an estimated delivery date after the date of the Dispatch Confirmation. Occasionally our delivery to you may be affected by an event outside our control and we will not be responsible for that delay or issue in such case. Delivery of an Order will be deemed completed when we deliver the Products to the address you gave to us for delivery and the Products will be your responsibility from that time. If no one is available at your address to take delivery, we may leave you a note asking you to contact us to rearrange delivery.
If you are a consumer and the Products you have ordered have not been delivered to you within 30 days after placing your order (or on the agreed date if the timing was essential and you told us this before we have accepted you order, or the agreed timing was clear from the circumstances) then you will be entitled to cancel your order and obtain a refund under the cancellation procedure (please refer to our 'Cancellation' section). You own the Products once we have received payment in full for them, including all applicable delivery charges. The Products will be transported to you at our risk until they are delivered to the address provided by you when you ordered them.
Depending on your delivery address, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. We have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
FAULTY PRODUCTS
If you have returned the Products to us because they are faulty, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. Products that are damaged as a result of normal wear and tear are not considered to be faulty.